Delivery and Return Policies

Delivery

For now, we only ship to Canada.

All our packages are sent by Canada Post.

Delivery costs are:

  • $5 for standard service, without tracking number
  • $12.50 expedited service, with tracking number
  • Free delivery in Quebec with purchases of $60 or more

Orders are shipped within 2-4 days* following receipt of the order confirmation email.

*Please allow 7-10 days production time for special collaborations such as the MADELEINE bracelet. Each piece is made to measure.

*Please allow a production time of 7 to 10 days for cutting and manufacturing your toques. Each piece is made to measure.

We are unfortunately not responsible for lost or stolen packages.

If you are having difficulty with your order, please email us at info@avecpatience.com and we will do everything we can to assist you with your request.

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Returns are accepted up to 30 days* following the date of purchase.
*These deadlines are extended for the holiday period.

Please note that the initial delivery costs are not refundable and that the return costs are assumed by the customer.